FAQs

We are here to help.

If the information below does not answer your query please contact us or call our Customer Services team on 1530 830 830

Licensed Medicinal Products

Some products available from Bunzl Healthcare are Licensed Medicinal Products.

Bunzl Healthcare has a Wholesale Dealers License (WDL) and is therefore eligible to sell Licensed Medicinal Products.

All customers who purchase Licensed Medicinal Products from Bunzl Healthcare must fit one or more of the criteria stated below and are required to provide confirmation of their eligibility to purchase Licensed Medicinal products at the point of purchase, and before your order(s) can be processed.

Licensed Medicinal Products are supplied in accordance with the Human Medicines Regulations 2012 and the European Commission guidance on Good Distribution Practice.

Licensed Medicinal Products may only be supplied to one of the following:

(a) The holder of a Wholesale Dealer’s Licence relating to those products

(b) The holder of an authorisation granted by the competent authority of another EEA State authorising the supply of those products by way of wholesale dealing

(c) A person who may lawfully sell those products by retail or may lawfully supply them in circumstances corresponding to retail sale

(d) A person who may lawfully administer those products

Who should I contact if I have questions or issues with my order?

For queries relating to orders and deliveries, please contact Customer Services on 01530 830830.

If your query relates to pricing or your existing contract then please contact your allocated Account Manager. For invoice queries please contact Customer Services.

The contact details of your allocated customer service rep and Account manager will be provided to you when opening your account.

We aim to respond to all queries within 24 hours.

How do I place an order with Bunzl Healthcare?

To place an order you must have an account with us. Orders can be placed by email or telephone with our Customers Services team and we will aim to process your order within 24 hours. If you have an ordering account with us already, you can also use this website to submit an order form to the team.

The contact details of your allocated customer service rep and account manager will be provided to you when opening your account.

If you require products before your account has been opened, please let us know and we can arrange for the goods to be delivered to you, but there will be a charge of £12 per order processed before your account has been opened.

We can accept cash sales without an account. To do this you would need to place orders by credit card and we would deliver to the card holders’ address.

How do I open an account with Bunzl Healthcare?

To open an account, please contact Customer Services on 01530 830830, and the team will assist you with the process –

You will need to provide your registered company address and number. We will run an initial credit check and then send you an application form to complete – the original form must be sent back to us in the post. We aim to have your account open within 5 days of the start of this process.

At the time of opening your account you may opt in for Order Acknowledgement alerts, which means we will notify you once your order is dispatched and let you know if any items are out of stock.

If you require products before your application has been approved, please let us know and we can arrange for the goods to be delivered to you, but there will be a charge of £12 per order.

If you do not use your account within 2 years of opening we will close it down. You may reapply and open another account after this time.

What are my payment options?

Once your order has been dispatched, you will be invoiced and payment is due 30 days from the date of the invoice. Invoices can be sent to you either by email or in the post and payment is accepted by credit card or BACS transfer. (You can choose your preferences when opening your account).

Is there a minimum order value?

There is a £50 minimum order value to qualify for free delivery. Orders below this value are still accepted however a charge of £10 per order will be applied.

What happens if an item is out of stock?

If you have opted in for Order Acknowledgements at the time of opening your account, you will be notified that the item is out of stock. Once the item is back in stock, we will schedule it for delivery for the next available delivery slot (within 5 working days). Please contact Customer Services for an indication of this date.

If you require the items urgently, please let us know and we can arrange for it to be delivered by next day courier once it is back in stock, although this will be chargeable.

What is your pricing policy?

We offer 4 levels of pricing that will be discussed with you when you register for an account with us. We can also offer bespoke pricing for specific products, dependent on volume and spend.

What are the terms & conditions for quotations?

All quotations are valid for 30 days from the date of issue.

Do you offer commitment discounts?

Commitment discounts or growth rebates depend on annual spend. Please contact your Account Manager to talk through your possible options.

Can I cancel my order once submitted?

Once your order has been dispatched for delivery it will not be possible to cancel the order. However, if your order is still being processed than we will endeavour to cancel it for you, dependent on the notice provided. (Cancellation of orders for Next Day delivery is not possible).

What do I do if there is a product recall?

In case of a product recall, you will be contacted by our Customer Services team and they will arrange for collection of the affected goods. If you receive a recall notice directly from the manufacturer please contact us immediately.

What is your Environmental policy?

At Bunzl we see our commitment to reducing our impact on the environment as a key area of corporate social responsibility and as such are ISO14001 accredited. By working with our customers and suppliers, we aim to reduce our mutual impact on the environment.

Many of the environmental issues surrounding the day-to-day business of Bunzl are associated with waste management. This predominantly involves the packaging that our suppliers use to deliver their products to us, and the consumption of fuel to transport products to our customers.

We focus on sourcing alternative packaging that helps support our customers’ own green efforts. We try to source products that are recyclable, have been manufactured using sustainable production processes and are certified ‘green’.

Bunzl is working hard to reduce the amount of landfill waste we generate, and to improve our fuel efficiency and reduce our energy consumption.

Are you accredited?

Bunzl Retail & Healthcare Supplies has the following accreditation:

ISO 13485: The international standard relating to Quality Management Systems for organisations involved in the manufacture of Medical Devices.

ISO 14001: This maps out a framework that a company or organization can follow to set up an effective environmental management system.

Please see our Delivery & Returns policy and Terms & Conditions for further information.